* [http://www.archive.org/details/nywikiconf_otrs_25july2009 Customer Service in Wikipedia – OTRS (2009).] Video recording of a informal workshop with Cary Bass ([[User:Bastique]]), the Wikimedia Foundation's Volunteer Coordinator, from the [[Wikipedia:Meetup/NYC/Wiki-Conference 2009|2009 Wiki–Conference]] in New York. 33m 2s (91Mb), Ogg Theora formatted.
* [[Wikipedia:Requesting copyright permission]]
* [[Wikipedia:Declaration of consent for all enquiries]]
* [[Template:OTRS topicon]]. An icon that members of the Volunteer Response Team can add to their userpage to identify themselves.
